Current Job Openings:

 

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Position Title – Customer Service Representative

Responsible for serving existing customers by selling products and meeting customer needs

Skills and Qualifications Position requires:

  • Outstanding customer service skills
  • Outstanding mathematical skills
  • Strong analytical and problem solving skills
  • Excellent verbal and written communication skills
  • Strong organizational skills
  • Must have great proofreading, keyboarding and data entry skills
  • Good penmanship – very legible printing and cursive writing

Key Responsibilities:

  • Assist assigned Sales Account Manager with internal customer support, and to ensure timely and accurate quote preparation.
  • Handle calls from Sales Account Managers in assigned areas.
  • Services existing accounts, obtains orders, and establishes new accounts.
  • Ensure clients request and needs are identified and satisfied.
  • Enlist the support of Sales Department, sales team resources, production resources, and other management resources as needed.
  • Works closely with the Sales Manager, Sales Support Supervisor, Regional Sales Managers, and other Customer Service Representatives to ensure customer satisfaction and problem resolution.
  • Receive and answer calls from the clients or client service units in relation to the clients request or questions; Answer the client’s questions and ensure their problems are resolved; conduct follow-up tasks.
  • Submits orders by referring to price lists and product specifications.
  • Recommends new products and services to up sell/cross sell products to customers.
  • Resolves customer complaints by investigating problems, developing solutions, preparing reports, making recommendations to management.
  • Perform additional assignments as required.

Computer/Office Skills:

  • Good skills in Microsoft Outlook, Word, and Excel; keyboarding and data entry skills; ability and willingness to learn and adapt to new software programs quickly.
  • Ability to use a variety of office equipment to include computers, calculators, fax machine, copiers, and printers.

Educational/Experience Requirements:

  • College degree in related field preferred or two (2) years related data entry experience, account/project management experience, customer service experience or equivalent combination of education and experience.

*If interested please apply using the form at the bottom of this page.

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Position Title – Bindery Support Specialist

Summary of Duties – Responsible for packaging printed products produced on a printing press.

Skills/Qualifications – Minimum age of 18. Good eye hand coordination and manual dexterity. Ability to use small hand tools and finishing equipment. Accuracy and attention to detail in the preparation and proofing of various documents and correspondence. Moderate mechanical aptitude – Some troubleshooting and diagnostic skills.  Ability to define problems and resolve them quickly. Moderate mathematical skills – Ability to use a variety of hand held measuring devices; Ability to add, subtract, multiply, and divide in all units of measure including metrics, using whole numbers, fractions, and decimals. Must be able to distinguish between colors.

 Summary of Responsibilities

  • Responsible for all packaging of printed material produced on the assigned press.  Must be willing to work at a reasonable pace to keep up with the product being delivered.
  • Review complete job jacket regarding specific bindery requirements and act accordingly.
  • Review printed orders to make sure that they correspond to job jackets and are packed correctly.
  • Carefully review printed product for quality and defects and report such to pressman.
  • Review labels and shipping instructions for accuracy and deliver finished product to assigned areas.
  • Pull supplies as requested by pressman.
  • Responsible for daily, weekly and monthly maintenance of equipment.

Type of Position – Temp to Hire

Testing RequiredMechanical aptitude, math skills, reading ruler

*If interested please contact Stephanie Simms at Jean Simpson (318) 861-2489.